This notice is provided under Article 10 of Turkish Law No. 6698 on the Protection of Personal Data (KVKK) to inform you about the personal data we process through our website and communication channels.
1. Data controller
Data controller: Nisan Koçpınar Midik (sole proprietorship, “Kaya Premium Hotel”)
- Registered business address: Karasoku Mah. 28028 Sk. No: 11 D, Seyhan / Adana, Türkiye
- Hotel address: Reşatbey Mah. Turhan Cemal Beriker Bulvarı No:16/A, 01120 Seyhan / Adana
- Tax office: Seyhan
- Email: [email protected]
- Phone: +90 322 888 0 333
2. Personal data we process
Through the reservation request form on our website and our communication channels, we may process:
- Identity and contact: full name, telephone number and email address
- Request details: arrival and departure dates, adult and child counts, children’s ages, number of rooms, room preference and any note you add
- Communications: information you share by telephone, email or WhatsApp
The reservation form does not ask for identity documents, home addresses or payment details. Please keep ID numbers, card details and health information out of the notes field.
3. Purposes
- To assess your reservation request and provide availability and rates
- To create your reservation at your request and stay in touch with you
- To answer your questions and requests
- To keep the website and our information systems secure
- To comply with our legal obligations
4. Legal grounds
- We handle accommodation requests and bookings under Article 5(2)(c) of the KVKK where processing is directly related to and necessary for entering into or performing a contract.
- Processing needed to comply with our legal obligations relies on Article 5(2)(ç).
- Preventing misuse of the form and responding to general enquiries rely on our legitimate interests under Article 5(2)(f), where necessary and where your fundamental rights and freedoms are protected.
5. Transfers
Limited to the purposes above, your personal data may be shared with:
- Web hosting and email providers used to receive and answer reservation requests: Cloudflare (website hosting), Natro (business email), WhatsApp / Meta (when you send your request by WhatsApp)
- Authorised public bodies and authorities where legally required
When you submit the reservation form, your details are not stored on our website; they open in WhatsApp as a ready-made message for you to send. When you use WhatsApp or Google Maps, your browser or app connects to that service.
Transfers abroad: Our website is hosted on the infrastructure of Cloudflare, Inc. (USA). When you visit the site, technical connection data such as your IP address, browser details and the pages you view may be processed on Cloudflare servers outside Türkiye so that the site reaches you securely and reliably. The details you type into the reservation form are not sent to Cloudflare. This technical data is transferred in line with Article 9 of the KVKK, relying on the safeguards in Cloudflare’s data processing agreement.
If you choose to send your reservation request by WhatsApp, your message travels through WhatsApp (Meta) servers, which may be located outside Türkiye. This transfer is occasional and is necessary to take pre-contractual steps for your stay at your request, under Article 9(6)(b) of the KVKK. If you prefer not to use WhatsApp, you can send your request by telephone (+90 322 888 0 333) or email ([email protected]).
If you choose to load the map on our contact page, your browser connects to Google servers; no connection to Google is made until the map is loaded.
6. How we collect data
The details you enter in the reservation form reach us electronically when you send the WhatsApp message. When you contact us by telephone, email or WhatsApp, we receive the information you share through that channel.
7. Retention
- Requests that do not become bookings, and related correspondence: 3 months
- Confirmed booking records: 3 months
- Email correspondence: 3 months
Information that the law requires us to keep for longer, such as invoices, accounting records and guest registration records, is kept for the period set by the relevant legislation. When the period ends, your personal data is erased, destroyed or anonymised.
8. Your rights
Under Article 11 of the KVKK, you may apply to the data controller to:
- Learn whether your personal data is processed
- Request information if it has been processed
- Learn the purpose of processing and whether it is used accordingly
- Know the third parties in Turkey or abroad to whom it is transferred
- Request correction if it is incomplete or inaccurate
- Request erasure or destruction under the conditions of Article 7
- Request that corrections and erasures be notified to third parties
- Object to an adverse outcome resulting solely from automated analysis
- Claim compensation for damage caused by unlawful processing
9. How to apply
Send your KVKK application in writing to Karasoku Mah. 28028 Sk. No: 11 D, Seyhan / Adana, Türkiye, or email [email protected] from the address you previously gave us and that we have on record.
Applications are handled as soon as possible and within 30 days. If responding entails an additional cost, the tariff set by the Personal Data Protection Board may apply.